Terms of sale

These terms describe how business is done on this site. Where a quotation or a signed order says something different, the quotation or the order takes precedence.

Quotations

Quotations are issued in writing and carry a validity period. Prices are not published on the site because they depend on the quantity, the packing, the specification and the destination. An expired quotation is reissued on request rather than assumed to be still valid.

Specification

The specification agreed before dispatch governs the order. Where a customer requires a specification different from the catalogue description, it must be stated in writing at enquiry stage so that it can be confirmed or declined before the batch is released.

Orders and delivery

Orders are accepted in writing. Delivery terms, packing, documentation and the batch window are stated on the order confirmation. Risk passes as stated in the quotation or the delivery terms agreed with the order.

Claims

Material should be inspected on arrival. A claim concerning identity, quantity or visible condition should be raised within 14 days of receipt and before the material is used or repacked; a claim concerning a specification parameter should be raised with the certificate of analysis attached, so the two documents can be compared. Material that has been repacked, blended or used cannot normally be the subject of a claim.

Warranty and liability

The material is warranted to conform to the specification agreed for that lot. Beyond that, no warranty is given as to fitness for a particular purpose, because fitness depends on the customer’s formulation and field conditions. Liability is limited to the invoice value of the lot concerned.

Use

Material is supplied for industrial and professional use. It is not sold for repacking into consumer products, and it must be stored, handled and disposed of in accordance with the safety data sheet.